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North Law, P.C.’s primary goal is your satisfaction. We strive to provide clients with prompt, personal attention. We are aware that one of the biggest complaints about lawyers is a lack of communication with their clients. We are dedicated to frequent communication with you to ensure that you are aware of the results of our legal services.

We do this in three ways:
1. In Writing.
  • Every month, you will receive, free of charge, a detailed report showing the status of all legal matters which we are handling for you.
  • Every month, you will receive free of charge a report itemizing all matters resolved by payment agreements and itemizing both the terms of the agreement as well as the status of the required payments.
  • Every month, you will received an accounting report free of charge providing a detailed itemization of the total monies received from specific debtors and forwarded to you.
We are proud of our results and enjoy communicating to you what we have accomplished.

2. Verbal Communication.
  • We make a commitment to verbally communicate with your designated point of contact at least twice a month
  • We will contact you after we send our monthly reports seeking to answer all questions you may have which may not be answered by the written reports.
  • We will contact you again in the same month as a follow up to any questions which you may have with regard to a given matter(s).
3. In Person.
  • If you have a question or issue with regard to a community matter, we will attend your Board of Directors meeting free of charge in an effort to address the issue and answer your questions.
North Law, P.C.’s Communication Guarantee:

We don’t just say we will keep you informed, we guarantee it. If there’s ever a month where you don’t receive our status reports or we fail to attempt to contact you by phone, we’ll give you a $100.00 credit on the next month’s legal bill.

How Can We Provide This Communication Guarantee?

We make it our priority to communicate our results to you. Our state-of-the-art technology and resources allow us to provide superior results and report them to you. Perhaps, as importantly, the efficiencies generated from our process allows our people to personally communicate with you. We believe that communication is still about personal relationships.

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